You are the boss of an event organising company. Your company, EVENTS, have been in this business for a number of years already and you have a desire to further establish your company. EVENTS have undertaken numerous projects with many companies. One of these companies, MINOR, is a regular client of yours.
MINOR, being very satisfied with your company’s services, have informed you that they have recommended your company, EVENTS, to their partner company, MAJOR, for their upcoming key project. MAJOR is a very established and reputable company and by doing a key project for them, your company’s reputation and portfolio would be greatly enhanced. You were told by MINOR to wait for MAJOR to contact you.
Here is the problem. You have been waiting for almost two weeks for MAJOR to contact you but the company has not done so. You also found out that the head of the company, MAJOR, is a close friend of your former boy/girlfriend, back in the secondary school days. You are worried that he/she might still carry a grudge against you for that bad break up you had with his/her close friend. You fear that this could be the reason why MAJOR has not contacted you.
Do take note that you specialise in that type of projects and the few competitors you have out there are not as good as your company. You really want to do this project as on top of the reputation boost, there would also be huge profits for your company.
What should you do?
Sunday, February 1, 2009
Resolving Interpersonal Conflicts
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1 comments:
Hi Glenn,
Your blog entry is clear and systematic which makes it easy to comprehend. =)
The scenario you proposed may seem petty and frivolous but I think it is possible to happen at the workplace. However, I suggest that one should not jump into conclusions too fast and should assess the situation maturely.
First and foremost, as a professional working in EVENTS, one should give MAJOR a call to find out about the delay. Do this professionally and politely. By doing so, this would erase any assumptions. Besides, EVENTS is one of the best in the industry and have the services to provide what MAJOR wants. It is more of a two-way street. I'm sure MAJOR would want the best too.
Once you have found out the reasons for the delay, you are in a better position to take the subsequent steps. Perhaps there are some internal matters that MAJOR needs to settle before proceeding with the project. On the other hand, if your hunch is correct and MAJOR does not want to do the business with EVENTS, back down respectfully.
In short, the best way to handle the situation is to communicate professionally with MAJOR as platonic business partners and do what your company does best- offering the best services in the industry. This should be done in an honest and scrupulous manner.
Regards,
Mario
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